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Shipping policy

Effective Date: 19 May 2025

Thank you for shopping with Openmart – Powered by Mudramarvel Pvt. Ltd. (“Company,” “we,” “us,” or “our”). This Shipping Policy explains how and when your order will reach you once you make a purchase on our platform.

1. Order Processing Time

StageTimeframeNotes
Order ConfirmationInstant (email/SMS)Sent once payment succeeds.
Picking & Packing1 – 2 business daysMon–Sat, 10 AM – 6 PM (IST).
Dispatch to CourierSame day after packing or next business dayDelays may occur during peak season or stock audits.

Business days exclude Sundays and public holidays in Uttar Pradesh, India.

2. Shipping Methods & Delivery Windows

Shipping ZoneCourier Partners*Estimated Delivery Time (from dispatch)
Metro & Tier-1 Cities (India)Bluedart, Delhivery, XpressBees2 – 5 business days
Tier-2 & Tier-3 Cities / Rural (India)India Post, Ecom Express4 – 8 business days
Remote / Difficult Areas (India)India Post7 – 12 business days
International (select items)Aramex, DHL, FedEx7 – 15 business days + customs clearance

*We may change courier partners based on serviceability and package size/weight.

3. Shipping Charges

  • Pre-paid orders ≥ ₹999 (India): Free standard shipping

  • Pre-paid orders < ₹999 (India): Flat ₹79

  • Cash-on-Delivery (COD) surcharge: ₹50 (irrespective of cart value)

  • International shipping: Calculated at checkout by weight & destination (customs duties/taxes payable by customer)

4. Tracking Your Order

  • A tracking link is emailed/SMSed within 24 hours of dispatch.

  • Tracking updates may take up to 12 hours to reflect on the courier’s system.

  • For help, contact us with your Order Number and Tracking ID.

5. Delivery Attempts & Undeliverable Packages

  • Couriers usually make two delivery attempts.

  • If undelivered, the parcel is returned to our warehouse.

  • Re-shipping is possible after repayment of the original shipping fee (and COD charges, if applicable).

  • Unclaimed returns are held for 15 days before being cancelled and refunded (minus two-way shipping).

6. Address Changes & Order Modifications

  • Address changes can only be made before dispatch. Email info@openmart.com or call +91 8077113239 immediately.

  • Once shipped, rerouting is not guaranteed.

7. Damage or Loss in Transit

  • If the outer box looks tampered, refuse delivery and contact us within 24 hours with photos/videos.

  • For hidden damage found later, notify us within 48 hours of delivery.

  • We’ll raise a claim with the courier and arrange a free replacement or refund if eligible.

8. Delays & Force Majeure

Estimated delivery times may be affected by:

  • Extreme weather

  • Natural disasters

  • Government restrictions

  • Strikes or lockdowns

  • Customs inspections

We’ll keep you updated if such events occur.

9. Holidays

No pickups or deliveries occur on:

  • National public holidays in India

  • State holidays in Uttar Pradesh

  • Sundays

Orders placed during these days are processed on the next business day.

10. Contact & Support

Shipping Desk Openmart – Powered by Mudramarvel Pvt. Ltd. Ward no.06, Kunda, Partapur, Meerut, Uttar Pradesh (250103)

  • Email: info@openmart.com

  • Phone/WhatsApp: +91 8077113239 (Mon–Sat, 10 AM – 6 PM IST)